Pennsylvania-based insurer Erie Insurance is currently facing a significant network outage that has disrupted its entire digital infrastructure. The company, known for providing property and casualty insurance across multiple states, announced on Sunday that it is dealing with a technical failure that has rendered all of its systems inaccessible.

According to a notice posted on the company’s website, the outage has affected online customer portals, phone-based support services, and even its First Notice of Loss (FNOL) line—a critical system that allows policyholders to report new insurance claims. Customers trying to log in to their accounts, file claims, or contact support by phone have been unable to do so since the issue began.

“All available resources are working to assess the impact and resolve the issue as soon as possible,” the company stated. No additional specifics about the cause of the outage or an estimated time for resolution were provided at the time of the announcement.

Customer Impact and Response

The outage has created widespread inconvenience for Erie’s policyholders. With the digital portal offline and call centers inaccessible, customers currently have very limited options to manage their policies or file urgent claims. This interruption is especially problematic in emergency situations where quick access to insurance services is essential.

In the interim, Erie has advised customers to contact their local insurance agents directly for assistance. While this workaround may provide some relief, many customers could still face delays due to the high demand and the inability of agents to access backend systems.

Though frustrating, the company has asked for customers’ patience as IT teams continue working to identify and resolve the root of the problem. It remains unclear whether the issue was caused by a cyberattack, internal system error, or other technological malfunction.

About Erie Insurance

Erie Insurance has a long-standing reputation as a regional insurance provider with a strong customer base. Headquartered in Erie, Pennsylvania, the company employs over 7,000 people and works with approximately 14,000 independent insurance agents to serve clients across 12 states and the District of Columbia.

In 2024, Erie Insurance reported impressive financial performance, bringing in a total annual revenue of $3.8 billion. This strong showing earned it the #323 spot on the 2025 Fortune 500 list. Its parent company, Erie Indemnity Co., posted a net income of $600.3 million for 2024, a notable increase from $446.1 million the previous year.

This recent outage marks a rare operational disruption for a company that prides itself on customer service and stability. While no business is entirely immune to technical issues, such an extensive outage has raised concerns among policyholders and stakeholders alike.

What Customers Should Know

For now, Erie customers are advised to take the following steps if they need assistance:

• Contact Your Local Agent: Agents may be able to provide guidance or log your issue for follow-up once systems are restored.

• Call the FNOL Line: Customers can try reaching the First Notice of Loss team at 800-367-3743, although call availability may be limited.

• Stay Updated: Erie has promised to keep customers informed through its website and other communication channels as progress is made.

In the age of digital dependency, system outages like this one can have a ripple effect on both individuals and businesses. For an insurer, timely service and communication are vital to maintaining customer trust, particularly in times of crisis or emergency.

Looking Ahead

While Erie Insurance has not given a timeline for when services will be back online, it has reassured customers that resolving the issue is a top priority. The company’s IT and operational teams are reportedly working around the clock to identify the cause of the outage and bring systems back online safely and efficiently.

Customers should continue to monitor Erie’s website and official communications for the latest updates. In the meantime, patience and caution are advised when attempting to access or submit sensitive information.

This situation serves as a reminder of how reliant even the most established companies have become on digital systems—and how vulnerable those systems can be to unexpected failures. For Erie Insurance, how it manages and recovers from this outage will be a key test of its resilience and customer service commitment.